Your report will be assessed by our hotline analysts and may be sent to the police for investigation.

If you report possible images or videos of CSAM, we may coordinate notice and takedown actions with the law enforcement authority and/or other appropriate agencies to have the illegal content removed from the internet and enable a possible investigation by police.

An image, video or any other visible or electronic material depicting a child's nudity which excites or stimulates sexual desire is defined as child pornography.

Under the Cambodia's Law on Suppression of Human Trafficking and Sexual Exploitation (2008), distribution, production and possession for distribution of child pornography is a criminal offence and may face up to 20 years of imprisonment and a fine of up to 10 million Riel. 

Yes, you can make a complaint about our hotline service, including the behaviour of our staff. We take your complaint seriously, so please feel free to give us as much information as possible so that we can resolve any issue in the best possible way.

If you have concerns regarding the services provided by APLE staff members, it is imperative that these are addressed promptly and efficiently. We encourage individuals to report such matters in good faith and in accordance with our established policies. Below are the formal steps to report your concerns:

Identification of Concern:
Clearly identify and document the issue encountered with the APLE services or staff. Accurate details and any supporting information or evidence will aid in the investigative process.

Documentation:
Write a detailed account of the issue, including the nature of the concern, parties involved, any attempts at resolution thus far, and your desired outcome.

Submission of your complaint:
Refer to our Speak Up Policy for the specific channels provided for formal complaints, or complete this online form to submit your complaint.

Acknowledgment:
Receipt of your complaint will be confirmed within an agreed timeframe, as outlined in the policy.

Investigation:
The complaint will be subject to a thorough and impartial investigation. Confidentiality will be maintained throughout the process, and all efforts will be made to resolve the issue expediently.

Resolution and Feedback:
Upon conclusion of the investigation, you will be informed of the findings and the corrective actions to be taken.

Importance of Reporting:
Your willingness to report concerns is invaluable to our continuous improvement efforts. It allows us to address and rectify issues in adherence to our organizational values and policies.

If a complaint is submitted by email, and it does not have verifiable contact details, we will acknowledge the complaint to the e-mail address from which it appears to have been sent, requesting the contact detail. If such details are not provided, the complaint will not be accepted.

If the complaint is valid, we will acknowledge the complaint and the matter will be carefully investigated. Any complaint about the hotline service delivery will be handled by the hotline manager who will then report to the executive director. Any complaint about the staff behavior will be reported to the executive director or the child protection focal point if the behavior involves child safety. You can read our child protection policy here.

Any complaint about the executive director will be investigated by the Board of Directors. 

If the complaint is upheld, remedial action is taken and the complainant is informed.

If the complaint is not upheld, the complainant is informed of the outcome.

Where the complaint is not upheld, we will delete any personal data stored from our system, following 90 days. If a subsequent complaint was received by the same complainant, this retention period would start again from the date of receipt of the new complaint.