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Hotline Emergency Response and Outreach

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Overview

A safe, fast way to report CSAM and OCSEA

Since 2015, APLE Cambodia has operated a dedicated Internet Hotline in partnership with INHOPE, the global network of 54 internet hotlines across 50 countries. Connected to law enforcement, internet/electronic service providers and peer hotlines worldwide, APLE’s hotline enables timely notice and takedown of illegal online content involving children and supports coordinated investigations and victim protection.

The Hotline's Role

  • CSAM removal: Provide a secure platform for reporting CSAM and route cases for rapid identification and removal through INHOPE and industry partners.
  • Public awareness: Encourage public reporting via child‑friendly campaigns, clear guidance and anonymous reporting mechanisms.
  • Focused training: Share specialized practices and participate in knowledge exchange to strengthen hotline operations and digital safety responses.
  • Collaboration: Work with law enforcement, tech platforms, ISPs, regulators and global hotlines for a unified response to CSAM and online child exploitation.
HERO PROGRAM

How the Hotline Operates

APLE works through four inter‑connected pillars to prevent abuse, protect victims, and hold perpetrators to account.

Anonymous Reporting

Anyone can report suspected CSAM or online child sexual exploitation and abuse without sharing personal details. Your privacy is protected.

Content Analysis

Trained analysts review and classify reported URLs (content) against Cambodian law and international standards and document cases for action.

Notice and Takedown

Confirmed illegal content is sent to the relevant hosting provider or platform for removal. Where appropriate, cases are referred to national law enforcement.

Cross Border Routing

Through INHOPE, APLE directs reports to the right country hotline and partners, accelerating takedown and enforcement across borders.

HERO Program

What You Can Report

To report suspected CSAM or online child sexual exploitation, call the hotline or visit our Report Abuse page. Reports can be made anonymously.

CSAM

Child sexual abuse material (CSAM): Any online content that depicts nudity, sexual abuse or exploitation activity involving a child, including images, videos, live streams, self-generated, and manipulated content.

Othe Forms of OCSEA

Online child sexual exploitation: Grooming, sextortion, coerced sharing of intimate images, livestreamed child sexual abuse, and attempts to purchase/solicit sexual contact with a child online.

Cyberbullying

Cyberbullying of children of a sexual nature: serious online abuse that undermines a child’s safety and well-being, including sexualized harassment, coercion, grooming, and image-based abuse.

Evidence Guidelines

  • Provide links and identifiers (URL, handle, group name, post ID).
  • Describe what you observed (without reproducing content) and when you saw it.
  • Note if the content seems newly uploaded or widely shared, and any relevant risk to a specific child.
  • Do not take screenshots of CSAM. If you have already captured non‑illegal contextual screenshots (for example, profile pages), share those securely with APLE.
Program Needs

Barriers the Hotline Addresses

Child sexual exploitation and abuse is evolving with digital platforms, travel and voluntourism. Justice systems everywhere face resource constraints and complex cases.

Under-reporting
    Under-reporting

    Fear, stigma and uncertainty about how to report illegal content

    Complicated Process
      Complicated Process

      Slow or fragmented takedown processes across jurisdictions

      Lack of Understanding
        Lack of Understanding

        Limited public understanding of CSAM and online child exploitation

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        Reports Processed

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        Total images Removed

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        Cases Forwarded to Law Enforcement

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        Victims Identified

        How to Send Your Report

        • Visit the INHOPE website: Visit the INHOPE website to locate the hotline specific to your country. INHOPE operates a network of hotlines across various countries, ensuring local support.
        • Access the Reporting Tool: Once on the appropriate hotline's page, look for the reporting tool or button that says “Report Abuse” or similar. This will lead you to the reporting form.
        • Fill Out the Report: Provide details about the suspected CSAM. While you may remain anonymous, including as much information as possible about the location (URL) of the content will assist in its quick assessment and removal. Form
        • Submit the Report: After filling out the form, submit your report. The hotline ensures your anonymity throughout this process.

        Learn More

        Important Terminologies

        Using correct terminology helps in advocating for the seriousness of the crime and encourages appropriate legal action and social response.

        refers to images, videos, writings, and/or recordings of child sexual abuse or exploitation

        The term child sexual abuse material is increasingly being used to replace the term child pornography. This switch of terminology is based on the argument that sexualized material that depicts or otherwise represents children is indeed a representation, and a form, of child sexual abuse, and should not be described as pornography. As the hotline and child protection professional, we prefer to use the terminology 'CSAM', to 'Child Pornography', The term we use does matter. To learn more about terminology guidelines, click here. 

        refers to the act of soliciting a child, either in person or through the use of the internet for sexual purposes such as to receive sexual images online or to meet in person to sexually exploit him/her

        refers to the act of using self-produced sexual messages/pictures of a child in order to threaten him/her for sexual favor, money or other benefits

        refers to the act of using a child in sexual activities that are recorded and transmitted live over the Internet

        refers to the act of sexually exploiting a child that is involved in a context of travel, tourism, or both, and can be
        committed by either foreign or domestic tourists and travelers

        refers to the act of forcing a child to have sex against her or his will, often involving the use of physical force or violence

        refers to the act of involving a child in sexual activity against his/her consent such as touching the child's genital or molesting the child for sexual gratification

        Ask Question

        Frequently Asked Questions

        Yes, you can report suspected illegal content, especially CSAM, anonymously. Your privacy and safety are a priority.

        Report any online material you suspect to be Child Sexual Abuse Material (CSAM) or related to child sexual exploitation.

        Our trained analysts review your report. If the content is illegal, they work with ISPs, hosting providers, and law enforcement to remove it and take further action if needed.

        A Notice and Takedown order is a procedure for asking a Hosting Provider (HP) or search engine to immediately remove or disable access to illegal, irrelevant or outdated information hosted on their
        services.

        Absolutely. Each report contributes to identifying and removing CSAM from the internet, protecting children from continued exploitation and helping law enforcement catch perpetrators.

        The INHOPE hotline acts swiftly upon receiving a report, with trained analysts reviewing content as quickly as possible to initiate the notice and takedown process for illegal material.

        Content (CSAM) removed is the time stamp recorded on ICCAM when a hotline confirms that the instance of the image and/or video has been removed from the internet.