hotline actions

The Hotline is committed to combating all forms of online child sexual abuse and exploitation including CSAM, sexual extortion of children (Sextortion), live-streaming of child sexual exploitation.

Hotline Reporting

The Hotline provides a safe and secure venue for the public to anonymously report child sexual abuse materials they see on the internet and suspect to be illegal. Report must contain URL that provides access to the reported content hosted on the internet. The Hotline can't receive images or videos of child sexual abuse directly.

Content Assessment

Our Hotline analyst will assess the reported content/material (e.g. images or videos) that is visible on the reported URL against the Hotline operational and legal baselines, using the INHOPE classification system. Images and videos are also assessed against the law of Cambodia to determine its illegality.

Notice and Takedown

If images or videos are confirmed to be illegal, a notice and takedown request will be sent to hosting provider and/or other partner hotline to immediately remove them from the internet or disable access to the material. We may also send a report to law enforcement to enable possible investigation and victim identification.

Victim Support

The Hotline helps law enforcement to identify and rescue child victims with the information it refers to them. It also helps the child and their families to access appropriate support services through the needs assessment and referral to be facilitated by the APLE team.

Hotline Code of Practice

Hotlines must act within the law of their own countries.

Hotlines shall cooperate with each other in efforts to eliminate Illegal material and activity from the Internet
within their remit and exchange reports with the competent national hotline.

Hotlines must provide INHOPE with a point of contact to receive notices from INHOPE.

Hotlines must have a security protocol to ensure that the sensitive data they process is secure. The room(s)
in which the hotline work takes place must be secure and staff not dealing with hotline work must not be
exposed to hotline material.

Every INHOPE Member Hotline must comply fully with INHOPE’s Best Practice Policy on Exchange of

INHOPE requires that all members adhere to the minimum requirements set out below:

INHOPE Member Hotlines participating in ICCAM must, without undue delay, inform the INHOPE secretariat
in case of a serious interruption of operations. In case of suspicion of breaches of data security provisions,
the login data for ICCAM gets lost, stolen or in any other way gets known by a third party, or any other
irregularity in processing the URLs within ICCAM, INHOPE Member Hotlines participating in ICCAM must
inform the Data Protection Officer within 24 hours.

Imagery taken at INHOPE events need prior consent of the persons shown on the imagery before
publication takes place. Personal data of the hotline analysts, e.g. names and addresses, are confidential
and must not be disclosed to third parties.

INHOPE requires that Members regularly consult with the major stakeholders in their country (or countries)
of operation. These stakeholders may include: Government, Law Enforcement, Internet Industry, Child
Welfare, etc.

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